How to Spread the Spirit of Responsive Customer Service?
Establishing and spreading the spirit of serving the customers is always become a challenge, even for the number company. Here we no longer talk to the problem of individuals or teams vanguard, but the atmosphere and culture that not only is seen, but must also be felt in every word and action.
A survey data mentioned, about 60 percent of companies that try to infuse its corporate culture stagnation, not until the very end of the layer. What can we do to make the system in our business realize the importance of the responsive customer services?
Communication back and forth
Many directors and managers complained the long process of “buy-in” on the employees when doing “cascading” in the inculcation of values, such as the value “loving customer” or “loving quality.” Cascading word often used to describe the cultural socialization or the company’s values often makes us feel that in principle these values should spread from above. As if the doctrines that have been outlined, like the 10 commandments to be obeyed.










